SILENT KNIGHT 9500 Specifications

Installation andOperations ManualCentral StationPart Number 151059 Rev HReceiverSILENT KNIGHTModel 9500Preliminary, 09/06

System Overview151059 1-31.3 Formats Compatible with the 9500The 9500 is compatible with all Silent Knight UL listed communicators.Table 1-2 shows the

Programming151059 5-35Edit Device (cont.)ITI Options MenuITI SCode MenuDefault SCode12345Used in communication locking on ITI panels.Add Acct/SCodeNon

Model 9500 Central Station Receiver Installation/Operation Manual5-36 1510595.5.2.2 To Enter the Edit Line Card OptionTo edit an existing line card fo

Programming151059 5-375.5.2.3 Handshake SequenceEach line card is intelligent enough to determine what format is being sent from a reporting panel. Yo

Model 9500 Central Station Receiver Installation/Operation Manual5-38 151059Change the Handshake Sequence Number1. Follow the procedure in Section 5.5

Programming151059 5-39Change the Maximum Handshake Wait TimeThe wait time is the amount of time the receiver will wait for data from the reporting pan

Model 9500 Central Station Receiver Installation/Operation Manual5-40 151059Select Which Format a 6-digit Pulse Format will be Received As1. Follow th

Programming151059 5-41Set for 3/1 and 4/1 Partially Extended Formats1. Follow the procedure in Section 5.5.2.2.2. Press for pulse format menu.3. Press

Model 9500 Central Station Receiver Installation/Operation Manual5-42 151059To Change the Number of Rings Follow These Steps:This controls the number

Programming151059 5-43To Change the Ring Off Time (9810 only):The “Off” field controls the ring off time on 9810 line cards only. The ring off time is

Model 9500 Central Station Receiver Installation/Operation Manual5-44 151059To Change the Country Code (9815 only):To Country Code field identifies th

Model 9500 Central Station Receiver Installation/Operation Manual1-4 1510591.4 9500 Supported SIA Digital I-III LevelsTable 1-3 compares the 9500 to S

Programming151059 5-45To Change the Ring Threshold Voltage:The Threshold field controls the phone line low voltage/Line Fault threshold level. If the

Model 9500 Central Station Receiver Installation/Operation Manual5-46 1510595.5.2.6 Listen-InNote: See Section 2.3.2 for UL requirement on listen-in.T

Programming151059 5-47To Change the PBX String:This option only appears if PBX is select as the mode.1. Follow the procedure in Section 5.5.2.2.2. Pre

Model 9500 Central Station Receiver Installation/Operation Manual5-48 151059To Change the Listen-In Timeout:Timeout is the amount of time Listen-in wi

Programming151059 5-49To Add a Listen In Account5. Press .The display briefly shows the number (indicated by XX) of the lowest available listen in acc

Model 9500 Central Station Receiver Installation/Operation Manual5-50 1510595.5.2.7 Trap ListThe trap list is used to trap an account that you wish to

Programming151059 5-51To Clear a Trap Account1. Follow the procedure in Section 5.5.2.2.2. Press for Trap List menu.3. Press .4. Press or until the de

Model 9500 Central Station Receiver Installation/Operation Manual5-52 151059To Change the Echo Suppress Setting:If echo suppression is enabled (Y) a 2

Programming151059 5-53To Change the Hunt Group:1. Follow the procedure in Section 5.5.2.2.2. Press for Miscellaneous Line Options menu.3. Press until

Model 9500 Central Station Receiver Installation/Operation Manual5-54 151059To set ring options:1. Follow the procedure in Section 5.5.2.2.2. Press fo

System Overview151059 1-51.5 How to Use this ManualThis manual contains information on how to install, operate and program the 9500. Silent Knight str

Programming151059 5-555.5.2.9 Ademco Auto OptUsed to set up communication with a automation system using Ademco automation protocols.1. Follow the pro

Model 9500 Central Station Receiver Installation/Operation Manual5-56 151059Table 5-15: ITI Options Menu ItemsITI Options MenuChoice Valid Entry Comme

Programming151059 5-57ITI SCode Menu:Some ITI control panels use one of two types of communication locks (phone lock or a central station lock). On th

Model 9500 Central Station Receiver Installation/Operation Manual5-58 151059To Set Date/Time Flag:1. Follow the procedure in Section 5.5.2.2.2. Press

Programming151059 5-595.5.2.11 Line Gain Options Menu (9815 only)The Line Gain Options menu let you set parameters for a 9815 line card.Figure 5-18 L

Model 9500 Central Station Receiver Installation/Operation Manual5-60 151059Changing the Caller ID (CID) MonitorCaller ID Monitor allows you to select

Programming151059 5-61Changing the Ringer ImpedanceRinger Impedance allows the impedance the Caller ID chip presents to the phone line to be set for e

Model 9500 Central Station Receiver Installation/Operation Manual5-62 1510595.5.3.2 Copy the Programming of an Existing Line Card to AnotherThe Copy E

Programming151059 5-635.5.4 Clear DeviceYou can use the Clear Device option to remove a line card from being seen by the receiver.Figure 5-19 Steps t

Model 9500 Central Station Receiver Installation/Operation Manual5-64 1510595.5.5 View DeviceTo view all the line cards in the receiver follow these s

Model 9500 Central Station Receiver Installation/Operation Manual1-6 1510591.7 What’s in the BoxThis section contains a list of the parts that are shi

Programming151059 5-655.6 User ListThe User List option is used to program and store the information on the installers and operators who will operate

Model 9500 Central Station Receiver Installation/Operation Manual5-66 1510595.6.1 Adding a UserUse the following steps to add a user to the system:1.

Programming151059 5-675.6.2 Editing a UserUse the following steps to edit an existing user:1. Enter Program Mode (see Section 5.1).2. Press to choose

Model 9500 Central Station Receiver Installation/Operation Manual5-68 1510595.6.3 Clearing a User From the ReceiverYou can remove a user from the rece

151059 6-1Section 6Compatible Reporting FormatsThis section lists all the reporting formats that are compatible with the 9500.Table 6-1 shows the form

Model 9500 Central Station Receiver Installation/Operation Manual6-2 151059FSKSX-III, SX-IVA Sends a 5-digit account code in a Bell 103 format with ch

Compatible Reporting Formats151059 6-36.2 Format Numbers Used In Printer OutputIn a printed report the format used by a calling panels is listed as a

Model 9500 Central Station Receiver Installation/Operation Manual6-4 1510596.3 Using Contact ID FormatIf you are receiving Contact ID format on your 9

151059 7-1Section 7Troubleshooting & MaintenanceThis section contains a list of possible error messages and a troubleshooting process for each.7.1

Model 9500 Central Station Receiver Installation/Operation Manual7-2 151059 CommunicationErrorCommunicationError, Panel Requested Re-sendThere was a

151059 2-1Section 2Agency Requirements2.1 Telephone RequirementsIf requested by the telephone company, the following information must be provided befo

Troubleshooting & Maintenance151059 7-3 Msg Queue Full Message Queue Full Messages can be sent to automation computer, a printer or can be manual

Model 9500 Central Station Receiver Installation/Operation Manual7-4 151059 DC Input Low DC Input Low The backup battery is checked continually every

Troubleshooting & Maintenance151059 7-57.2 Troubleshooting ProcessBefore you call Technical Support you may be able to solve the problem yourself

Model 9500 Central Station Receiver Installation/Operation Manual7-6 1510597.3 Replacing the 9500 FuseIf the AC Power light is off or flashing and the

Troubleshooting & Maintenance151059 7-77.4 Safe ModeSafe mode can be used to reset User #01 access code back to default of 9500 regardless of its

Model 9500 Central Station Receiver Installation/Operation Manual7-8 151059

151059 A-1Appendix AProgramming Quick Reference ChartTable A-1: Programming Quick ChartProgram Mode OptionsChoices Choices Choices Choices CommentsGen

Model 9500 Central Station Receiver Installation/Operation ManualA-2 151059General Options (cont.)Display Options(cont.)Format Config.(cont.)BSFKCode

Programming Quick Reference Chart151059 A-3General Options (cont.)Display Options(cont.)Hold last eventYesIf Yes, LCD will display the last acknowledg

Model 9500 Central Station Receiver Installation/Operation ManualA-4 151059General Options (cont.)Communication(cont.)AnnunciatorConfigurationPrinter

Model 9500 Central Station Receiver Installation/Operation Manual2-2 1510592.3.1 Hardware Requirements1. A second 9500 must be installed as a backup i

Model 9500 Central Station Receiver Installation/Operation ManualA-5 151059General Options (cont.)Message Queue Options% Warning LvlOn: 10 to 99%Perce

Model 9500 Central Station Receiver Installation/Operation ManualA-6 151059Line Device Menu(cont.)Edit Line (cont.)Pulse Format(cont.)6-digit Format4/

Model 9500 Central Station Receiver Installation/Operation ManualA-7 151059Line Device Menu(cont.)Edit Line (cont.)Listen InListen ModeNot Used See pa

Model 9500 Central Station Receiver Installation/Operation ManualA-8 151059Line Device Menu(cont.)Edit Line (cont.)Ademco Auto Opt.BFSK AutoOutH/S Use

Model 9500 Central Station Receiver Installation/Operation ManualA-9 151059Line Device Menu(cont.)Copy Device(s)Use DefaultsChoose Line card(s) # Choo

Model 9500 Central Station Receiver Installation/Operation ManualA-10 151059

Silent Knight Fire Product Warranty and Return PolicyLimited WarrantySilent Knight warrants that the products of its manufacture shall be free from de

• Product that is returned that has a board date code more than five years from date of man-ufacture will be repaired and the customer will be assesse

151059 Index-1IndexNumerics230 VAC ...

151059 Index-2GGeneral Options ...

151059 3-1Section 3InstallationThis section contains information necessary to install a 9500 Central Station Receiver.3.1 Environmental Specifications

151059 Index-3PPBX string ...

151059 Index-4

7550 Meridian CircleMaple Grove, MN 55369-4927763-493-64551-800-328-0103Fax: 763-493-6475© 2006 Silent Knight

Model 9500 Central Station Receiver Installation/Operation Manual3-2 1510593.3 OverviewThe 9500 is assembled at the factory. One line card is shipped

Installation151059 3-3Figure 3-3 Model 9500 Rear ViewFigure 3-4 Side ViewAC PowerCord ConnectorFuseRemote RelayParallelPrinter PortSerialPortsPhone

Model 9500 Central Station Receiver Installation/Operation Manual3-4 1510593.4 Line Card InstallationThis section describes how to install the 9810 an

151059 iContentsSection 1System Overview ...

Installation151059 3-55. Carefully slide the line card into its guides (both top and bottom) until it fits into its connector at the back of the recei

Model 9500 Central Station Receiver Installation/Operation Manual3-6 1510593.6 Telephone Line ConnectionSee Figure 3-3 for the location of the phone l

Installation151059 3-73.7 Parallel Printer ConnectionThe 9500 connects to the model SK320 printer for UL applications. To connect the SK320 to the 950

Model 9500 Central Station Receiver Installation/Operation Manual3-8 1510593.7.1 Printer Cable Pin-Outs25 pin printer cables are a standard items at m

Installation151059 3-93.7.3 Programmable Remote Alert Output1. Plug the Relay wiring harness onto the connector on the back of the 9500. (See Figure 3

Model 9500 Central Station Receiver Installation/Operation Manual3-10 1510593.8.2 Using UL Listed AC Power ConnectionTo meet UL requirements for Centr

Installation151059 3-113. Connect the AC wire to the 9500 AC pigtailed power cable. See Figure 3-9.Figure 3-9 AC Wire Connection To 9500 Pigtail4. Pl

Model 9500 Central Station Receiver Installation/Operation Manual3-12 1510593.8.3 Switching to a 230 VAC Power Supply1. Remove the cover by unscrewing

Installation151059 3-133.8.4 How to Verify Earth GroundTo verify earth ground at the AC outlet the 9500 receiver is powered from, use the following st

Model 9500 Central Station Receiver Installation/Operation Manual3-14 1510593.9 Battery ConnectionTo install the 6712 backup battery follow these step

Model 9500 Central Station Receiver Installation/Operation Manualii 1510593.11 Master/Slave Receiver Linking ...

Installation151059 3-152. Connect the RED terminal to the positive (+) side of the battery.Figure 3-13 Battery Connections3. Connect the BLACK termin

Model 9500 Central Station Receiver Installation/Operation Manual3-16 1510593.10 Automation Computer ConnectionAn automation computer can be connected

Installation151059 3-173.11 Master/Slave Receiver LinkingThe SBUS connector on the receiver can be used to link up to eight receivers outputting to on

Model 9500 Central Station Receiver Installation/Operation Manual3-18 1510593.11.2 Master/Slave Automation ConfigurationFigure 3-17 illustrates the Ma

Installation151059 3-193.11.3 Master/Slave Printer ConfigurationFigure 3-18 illustrates the Master/Slave Printer configuration.Figure 3-18 Master/Sla

Model 9500 Central Station Receiver Installation/Operation Manual3-20 15105910. From “4 System Options” select verify “SlvPrn” setting and set appropr

151059 4-1Section 4OperationThis section covers information on how to operate the 9500 Central Station Receiver.4.1 Touchpad Function ButtonsThe front

Model 9500 Central Station Receiver Installation/Operation Manual4-2 151059Table 4-1 displays each touchpad key and describes its function in normal a

Operation151059 4-34.2 DisplaysThis section describes the two types of displays that the 9500 uses.4.2.1 LED Displays4.2.2 LCD Status DisplayThe statu

Model 9500 Central Station Receiver Installation/Operation Manual4-4 1510594.2.2.1 Adjusting LCD ContrastThe LCD is factory set at the highest contras

Contents151059 iii4.6.10.7 Port Status ...

Operation151059 4-54.3 Initial System Power UpApply power to the 9500 by plugging in the AC power cable and connecting the backup battery (if used). W

Model 9500 Central Station Receiver Installation/Operation Manual4-6 1510594.4.3 Default User CodesAt initial power up, the system provides two defaul

Operation151059 4-74.4.5 How to log off the system.Follows these steps to properly log off the system:1. Press the button.The LCD will display #nn

Model 9500 Central Station Receiver Installation/Operation Manual4-8 1510594.5 Modes of OperationThis section describes the different modes of operati

Operation151059 4-94.6 Main MenuThis section gives detailed information about the items available in the Installer/operator menu options, which this m

Model 9500 Central Station Receiver Installation/Operation Manual4-10 1510594.6.2 How to Maneuver Through Main MenuFigure 4-5 indicates which keys on

Operation151059 4-114.6.3 Call HistoryCall history displays the calls that are in the history buffer.Figure 4-6 View of a Call History ScreenNote: Th

Model 9500 Central Station Receiver Installation/Operation Manual4-12 1510594.6.5 System InfoSystem Info is a non-editable screen that displays the mo

Operation151059 4-134.6.6 Set Time & DateIf Set Time & Date is selected, the operator can change the time and date currently displayed on the

Model 9500 Central Station Receiver Installation/Operation Manual4-14 1510594.6.7 System RestartSystem restart allows the operator or installer to res

Model 9500 Central Station Receiver Installation/Operation Manualiv 1510595.4.4.4 How to Set the Normal State of the Auxiliary Relay Contact ...

Operation151059 4-154.6.8 Printer MenuIn the print menu you can print customized reports by the type of alarm (as defined by UL 864, Section 72.15F),

Model 9500 Central Station Receiver Installation/Operation Manual4-16 151059Edit Evnt FormatDate/Time Y or N Y = date and time will print for each rep

Operation151059 4-174.6.8.1 Print ReportThrough the print report option you can choose to print the call history, system history, system configuration

Model 9500 Central Station Receiver Installation/Operation Manual4-18 1510597. When the equal sign highlights the call history items you desire to pri

Operation151059 4-19How to Print System ConfigurationFollow these steps to print the system configuration:1. Log on to the receiver (see Section 4.4.4

Model 9500 Central Station Receiver Installation/Operation Manual4-20 151059How to Print a Test PageFollow these steps to print a test page:1. Log on

Operation151059 4-215. Press or to move through the event format choices. (See Table 4-6 for choice definitions)6. When the equal sign highlights an o

Model 9500 Central Station Receiver Installation/Operation Manual4-22 1510594.6.9 Program MenuIf program is selected from the main menu the system wil

Operation151059 4-234.6.10.1 Phantom MenuThe phantom menu contains list of various communication format phantom signals (see Table 4-8) that can be us

Model 9500 Central Station Receiver Installation/Operation Manual4-24 1510594.6.10.2 Message QueMessage Que gives a visual indication of how full is t

Contents151059 vSet the Type of Listen-In Used for ITI Controls: ... 5-585.5.2.11

Operation151059 4-254.6.10.4 FormatFormat designates the type of output you wish for the Event Log report. The output format can be in raw ASCII, a pr

Model 9500 Central Station Receiver Installation/Operation Manual4-26 1510594.6.10.6 LC StatisticsThe LC (Line Card) statistics allows you to view the

Operation151059 4-274.6.10.7 Port StatusPort status allows you to view the current status of any of the communication ports.To view the status of one

Model 9500 Central Station Receiver Installation/Operation Manual4-28 1510594.6.11 PC ConnectionThe PC Connection feature, as shown below, is for fact

Operation151059 4-294.7 Listen-In and Hang UpNote: See Section 2.3.2 for UL requirement on listen-in.This section explains how to operate the receiver

Model 9500 Central Station Receiver Installation/Operation Manual4-30 1510594.7.2 PBX OperationPrior to performing listen-in functions on a PBX phone

151059 5-1Section 5ProgrammingThis section lists the programmable features in programming mode and the procedures for each of them. The options availa

Model 9500 Central Station Receiver Installation/Operation Manual5-2 1510595.2.1 Programming FieldsIn program mode there are three types of programmin

Programming151059 5-35.3 Programming ChoicesIn programming mode your first set of choices are General Options, line card options, and user list. (Each

Model 9500 Central Station Receiver Installation/Operation Manual5-4 1510595.4.1 Operation ModeOperation mode chooses how the receiver will operate in

Model 9500 Central Station Receiver Installation/Operation Manualvi 151059

Programming151059 5-55.4.1.1 How to Change the Operation ModeFollow these steps to change the Operation Mode of the receiver:1. Log on to the receiver

Model 9500 Central Station Receiver Installation/Operation Manual5-6 1510595.4.2 Display OptionsDisplay options lets you customize the visual outputs

Programming151059 5-7Display Options(cont.)Edit ITI OptionsAttemptsYes Affects printer output for ITI calls only.Default on all options: No.See Sectio

Model 9500 Central Station Receiver Installation/Operation Manual5-8 1510595.4.2.1 How to Change Language Display1. Enter program mode. (See Section 5

Programming151059 5-95.4.2.3 How to Change Date Format Display1. Enter program mode. (See Section 5.1.)2. Press for General Options.3. Press for Displ

Model 9500 Central Station Receiver Installation/Operation Manual5-10 1510595.4.2.5 How to Edit ITI OptionsIf one of the following ITI options is turn

Programming151059 5-115.4.2.6 How to Edit Format (FMT) Options1. Enter program mode. (See Section 5.1.)2. Press for General Options.3. Press for D

Model 9500 Central Station Receiver Installation/Operation Manual5-12 1510595.4.3 CommunicationsIn the communication option the installer can configur

Programming151059 5-13Communications(cont.)Com Port 1Baud Rate38400/19200/9600/7200/4800/2400/1200/600/300/110Default: 19200. See Section 5.4.3.2.D (#

Model 9500 Central Station Receiver Installation/Operation Manual5-14 1510595.4.3.1 How to Set Up Port FunctionPort functions set up how each of the c

151059 1-1Section 1System OverviewThis manual describes installation, operation, and programming of the Model 9500 Central Station Receiver (9500). T

Programming151059 5-155.4.3.2 How to set Com Port 1 ParametersSet the baud rate, the number of data bits, number of stop bits, the parity, and the flo

Model 9500 Central Station Receiver Installation/Operation Manual5-16 1510595.4.3.4 How to Edit Init String (Par Port)An initialization string can be

Programming151059 5-17To clear an init string:1. At the Clear String field, press until the desired option flashes (Figure 5-7).2. Press .3. Press to

Model 9500 Central Station Receiver Installation/Operation Manual5-18 151059How Enable or Disable Hex ModeWhen Hex Mode is enabled, any call data that

Programming151059 5-19Set Heartbeat Time PeriodThis option determines how often the heartbeat is sent to the automation computer. For example, if the

Model 9500 Central Station Receiver Installation/Operation Manual5-20 151059ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen)These a

Programming151059 5-21Log Recs (For ITI Formats):1. At the flashing Log Recs field press or until the display flashes on the desired setting.2. Press

Model 9500 Central Station Receiver Installation/Operation Manual5-22 1510595.4.3.6 How to Configure the On-board Annunciator OutputsProgram what will

Programming151059 5-235.4.4 System OptionsIn System Options you can configure the backup battery configuration, the receiver ID number, and the normal

Model 9500 Central Station Receiver Installation/Operation Manual5-24 1510595.4.4.1 How to Change Backup Battery SettingThrough System Options the bac

Model 9500 Central Station Receiver Installation/Operation Manual1-2 151059Software:• Programmable display options for time and date information.• Vie

Programming151059 5-255.4.4.3 How to Configure Output for Bad Data BlocksThis feature selects how bad data blocks will be sent from the receiver to th

Model 9500 Central Station Receiver Installation/Operation Manual5-26 1510595.4.4.5 Select the Receivers Clock SourceThe receiver can use 50 Hz, 60 Hz

Programming151059 5-27Table 5-8: Message Queue Option5.4.5.1 Set the Message Queue Warning On LevelSet the percentage of how full the message queue ca

Model 9500 Central Station Receiver Installation/Operation Manual5-28 1510595.4.5.2 Set the Message Queue Warning Off LevelSet the percentage level wh

Programming151059 5-295.5 Line Device MenuYou can add, edit, clear (delete), or view existing line cards from the Line Device Menu. Figure 5-10 shows

Model 9500 Central Station Receiver Installation/Operation Manual5-30 1510595.5.1 Add DeviceLine cards are added automatically if you power down the r

Programming151059 5-315.5.2 Edit Line CardDue to the increasing number of formats a single line can accept and the wide variety of manufacturer’s spec

Model 9500 Central Station Receiver Installation/Operation Manual5-32 1510595.5.2.1 Edit Line Card Menu OptionsFrom the Edit Line menu option, you can

Programming151059 5-33Edit Line(cont.)Line OptionsDirectY (Yes) Y = dedicated or direct connect phone line.N = used for standard phone lines. See page

Model 9500 Central Station Receiver Installation/Operation Manual5-34 151059Edit Line (cont.)Misc. Line OptionsEcho SuppressY (Yes) Outputs a 2 second